1. Introduction
Heinert Plumbing and Drain LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and address when you request service or contact us
- Service Information: Details about plumbing services requested, property information, and service history
- Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited
- Communication Data: Records of correspondence when you contact us via phone, email, or forms
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our plumbing services
- Schedule appointments and dispatch technicians
- Process payments and maintain service records
- Communicate with you about services, appointments, and updates
- Send promotional materials if you have opted in
- Respond to your inquiries and provide customer support
- Comply with legal obligations and protect our rights
- Improve our website and user experience
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist with business operations (e.g., payment processing, scheduling software)
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with a merger, sale, or transfer of company assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of marketing communications at any time
- Restrict or object to certain processing of your information
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Heinert Plumbing and Drain LLC
Central, SC 29630
Phone: (864) 207-0324
Email: heinertplumbing@gmail.com
